Privacy Policy

This Privacy Policy describes how CR Trading Company ("we", "us", "our") collects, uses, stores, and protects personal information through the CR Saarthi mobile application ("App"). By downloading or using the App, you agree to this Policy. If you do not agree, please do not use the App.

1. About Us

Business Name: CR Trading Company

Address: 1052, Askunda Bazar, Mathura, Uttar Pradesh, India - 281001

Contact Email: crsaarthi@gmail.com

CR Saarthi is an internal order management application used by CR Trading Company to receive and manage product orders from business customers. The App is not a public e-commerce platform.

2. Data We Collect

We collect only the data necessary to provide our order management services:

3. How We Use Your Information

• To create and manage your user account.
• To receive, track, and fulfill your product orders.
• To send order status notifications (via WhatsApp or in-app).
• To allow our admin team to manage and process orders efficiently.
• To improve app stability and fix crashes using anonymous diagnostics.
• To detect fraud, misuse, or unauthorized access.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We share data only in these limited cases:

• Google Firebase (Authentication, Firestore database, Crashlytics) - for app operation.
• WhatsApp - used to send order confirmation messages to customers via the WhatsApp Business API. Only your phone number and order summary are shared.
• Legal Compliance - if required by law, court order, or government authority.

5. App Permissions

CR Saarthi requests the following device permissions:

The App does not request access to your camera, microphone, location, contacts, or storage beyond what is listed above.

6. Payments and Financial Data

CR Saarthi does not process, handle, or store any payment or financial information. There is no in-app purchase, payment gateway, or subscription billing within the App. All financial transactions with CR Trading Company are conducted offline (cash, bank transfer, etc.) and are outside the scope of this application.

7. Data Storage and Security

Your data is stored on Google Firebase servers (Cloud Firestore), which are protected by Google's enterprise-grade security infrastructure including encryption in transit (TLS/SSL) and at rest. We also enforce Firebase Security Rules to restrict data access to authorized users only.

While we take all reasonable precautions, no internet transmission is 100% secure. Please use a strong password and keep your credentials confidential.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order history may be retained for up to 3 years for business record-keeping purposes. Upon account deletion, personal profile data is removed within 30 days.

9. Account Deletion

You have the right to request deletion of your account and associated personal data at any time. To request deletion:

• Submit the Account Deletion Request Form.
• Or email us at crsaarthi@gmail.com with subject line "Account Deletion Request".
• Include the email address / phone number linked to your account.
• We will process your request and confirm deletion within 7 business days.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data (see Section 9).
• Objection: Object to certain data processing activities.
• Portability: Request your data in a portable format.

To exercise any right, contact us at crsaarthi@gmail.com.

11. Children's Privacy

CR Saarthi is intended for use by business customers aged 18 and above. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided personal information, we will delete it immediately.

12. Third-Party Services

The App integrates the following third-party services. Please review their privacy policies:

• Google Privacy Policy (Firebase, Google Sign-In)
• WhatsApp Privacy Policy (Notification delivery)

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected here with an updated "Last Updated" date. Continued use of the App after changes constitutes acceptance of the revised Policy. For significant changes, we will notify users via email or in-app notification.